FAQ

 

Shipping

All orders are usually dispatched between 1-3 business days. The estimated transit time is between 1-3 days. 

Yes. Once your order has been packed and is ready to go your receive an email with the tracking number and details of your order should be updated by the carrier, but it will provide you with an estimated delivery date.

Shipping is $5 within Canada or FREE shipping after $50. For the U.S the price is $7 or FREE shipping after $60. 

We use FedEx, Canada post and UPS. We use multiple since our priority is that you get your order fast no matter where you are located.

Yes. We are currently shipping to the U.S, United Kingdom and Ireland.

Orders

Yes. You have 24 hours to cancel your order. However, if your order has been processed and you have been provided with a tracking number this will no longer be an option.

Due to the nature of the product we are not accepting returns. However, refunds can be issued depending on the nature of the issue.

If you wish to have a customized order such as party favours, bridal showers, or special occasions please reach out to us via email or via our contact us form to let us know more about your request.

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Other

Thanks for choosing Lol-Ha Artisan! We'd love to assist you with any other concerns you might have. In case your question wasn't answered above, you can send us an email using our contact form.

Local pick up 

I want to place an order for local pick up, what happens after I place my order?

After you place a pick up order, We will get your order ready within 24 hours. Please wait until you get the "Your order is ready for pick up" confirmation email.

Please do not show up to pick up address unless you have received a confirmation that your order has been packed and is ready to go. 

I received an email saying my order is ready for pick up, what's next?

Once your order is ready for pick up, you can show up at the local pick up address which is 1420 towers street Montreal, Quebec H3H 2E1. 

Please note that this a residential address and if you wish to pick up your order past our business hours (11 AM - 7 PM EST) , you must let us know to make sure someone is there to hand out your order. In order to do so, feel free to message us via Instagram, our Contact us form or email us at lolhaartisan@gmail.com . 

I am picking up my order but since it's a small business how can guarantee someone will be home? 

Please feel free to get in touch with us via email, instagram or our contact us/chat box to let us know when and what time and day you will be stopping by, rest assured someone will respond in a timely matter and make sure to be present at the time of the pick up. 

Please note the address is an apartment building, therefore the delivery will take place on the building's lobby. Further information about pick up and delivery will be provided to your email.

Thanks for choosing Lol-Ha Artisan! We'd love to assist you with any other concerns you might have. In case your question wasn't answered above, you can send us an email using our contact form.