Local Delivery

What is local delivery and how does it work?

Local delivery is available to clients within a 10KM radius of our location (1922 rue st catherine St Ouest Montreal,QC. H3H 2E1). Once your order is placed, I will deliver your order within 48 hours. It has a $5 dollar cost, or FREE for orders that qualify and are over $50 CAD. 

How do I know if I am within the 10KM radius of your store?

During checkout and at the time that you have to provide your delivery details, a "Local delivery" option should be displayed. Please note that if this option is not available to you, this means you are outside the 10KM radius. However, you can still place a pickup order or have it shipped. 

Please refer to the FAQ shipping section for more details.

I received an email saying my order was ready for delivery, what does that mean? 

This means, I have packed and prepared your order. This does NOT mean I am in route to deliver your order. On the day I deliver, I will send an email to the email address provided r and let you know the estimated time of arrival of your order, according to your response and instructions I will package your order according (Shipping box or a normal retail bag)

At what time should I expect my order to be delivered?

Local deliveries are delivered between 4-8:30PM on weekdays and between 12-5PM on weekends. 

What happens if I am not home by the time you deliver?

You do not need to be home by the time of your delivery, just please leave us instructions on how to access your address (Such as buzz codes, phone number to reach you or if you wish to have me deliver it at a mail room, front door, etc). 


All orders are usually dispatched between 1-3 business days. The estimated transit time is between 1-3 days. 

Yes. Once your order has been packed and is ready to go your receive an email with the tracking number and details of your order should be updated by the carrier, but it will provide you with an estimated delivery date.

Shipping is $5 within Canada or FREE shipping after $50. For the U.S the price is $7 or FREE shipping after $60. 

We use FedEx, Canada post and UPS. We use multiple since our priority is that you get your order fast no matter where you are located.

Yes. We are currently shipping to the U.S, United Kingdom and Ireland.


Yes. You have 24 hours to cancel your order. However, if your order has been processed and you have been provided with a tracking number this will no longer be an option.

Due to the nature of the product we are not accepting returns. However, refunds can be issued depending on the nature of the issue.

If you wish to have a customized order such as party favours, bridal showers, or special occasions please reach out to us via email or via our contact us form to let us know more about your request.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.


Thanks for choosing Lol-Ha Artisan! We'd love to assist you with any other concerns you might have. In case your question wasn't answered above, you can send us an email using our contact form.

Local pick up 

I want to place an order for local pick up, what happens after I place my order?

After you place a pick up order, We will get your order ready within 24 hours. Please wait until you get the "Your order is ready for pick up" confirmation email.

Please do not show up to pick up address unless you have received a confirmation that your order has been packed and is ready to go. 

I received an email saying my order is ready for pick up, what's next?

Once your order is ready for pick up, you can show up at the local pick up address which is 1420 towers street Montreal, Quebec H3H 2E1. 

Please note that this a residential address and if you wish to pick up your order past our business hours (11 AM - 7 PM EST) , you must let us know to make sure someone is there to hand out your order. In order to do so, feel free to message us via Instagram, our Contact us form or email us at lolhaartisan@gmail.com . 

I am picking up my order but since it's a small business how can guarantee someone will be home? 

Please feel free to get in touch with us via email, instagram or our contact us/chat box to let us know when and what time and day you will be stopping by, rest assured someone will respond in a timely matter and make sure to be present at the time of the pick up. 

Please note the address is an apartment building, therefore the delivery will take place on the building's lobby. Further information about pick up and delivery will be provided to your email.

Thanks for choosing Lol-Ha Artisan! We'd love to assist you with any other concerns you might have. In case your question wasn't answered above, you can send us an email using our contact form.